Last updated: 03 September 2025

Who we are

Fiale Technology (“Fiale”, “we”, “us”, “our”)

Website: https://www.fialetechnology.in

Email: marketing@fialetechnology.com

Registered address: Plot No 1, Vijay Vihar, Behind Star Mall, Silokhera, Gurgaon, Haryana, India

1) Information We Collect

• Contact details (name, email, phone/WhatsApp, company, role).
  • Business information (industry, budgets, project details, interests).
  • Content you send us (messages, briefs, files, support requests).
  • Billing/support information (address, tax IDs, transaction references).
  • Device & usage data (IP, browser, device type, pages viewed, referrers).
  • Cookies/trackers (analytics, ad pixels).
  • Data from third parties (Google, Meta, LinkedIn, CRM tools, public sources).
  We do not intentionally collect sensitive personal data unless explicitly provided for a defined purpose.

2) How We Use Information

• Provide & improve services (respond to inquiries, demos, proposals).
  • Marketing & ads (personalization, campaign measurement, remarketing).
  • Sales enablement (qualify leads, manage CRM relationships).
  • Security & fraud prevention.
  • Compliance with legal obligations.

Legal bases under GDPR: consent, contract performance, legitimate interests, legal obligation.
Grounds under India DPDP: consent or legitimate use.
CCPA/CPRA: business purposes including advertising/measurement; no sale for money, but some sharing may occur.

3) Cookies & Similar Technologies

We use cookies, pixels, and tags (Google Analytics, Meta Pixel, LinkedIn Insight Tag). You can manage preferences via our Cookie Banner or browser settings.

4) Sharing of Data

• Service providers (hosting, analytics, ads, CRM/marketing automation, cloud storage, payments).
  • Professional advisors (legal, audit, accounting).
  • Authorities (where required by law).
  • Business transfers (mergers, acquisitions, restructuring).

5) International Transfers

Your data may be transferred to countries where our processors operate (including the US, EU, Singapore). We rely on safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

6) Data Retention

• Marketing leads: up to 24 months from last interaction (or earlier if you opt out).
  • Client & billing records: 7 years (or longer if required by law).
  We delete or anonymize data once retention periods expire.

7) Security

We use safeguards including encryption, access controls, and monitoring. No method is 100% secure, so please use caution online.

8) Your Rights

India (DPDP 2023): access, correct, erase, grievance redressal, nominate.
EU/UK (GDPR): access, rectify, erase, restrict, object, portability, withdraw consent, complain to Supervisory Authority.
California (CCPA/CPRA): know, delete, correct, limit sensitive data use, opt out of sale/sharing.

We aim to respond to rights requests within 30 days (may extend by law).

Do Not Sell/Share: use the footer link ‘Do Not Sell or Share My Personal Information’ or email marketing@fialetechnology.com.

9) Children’s Privacy

Our Services are not directed to children under 18. If you believe we have collected such data, contact us for deletion.

10) WhatsApp & Phone Communications

By submitting your phone/WhatsApp number, you consent to receive business communications. You can opt out anytime by replying STOP or contacting marketing@fialetechnology.com.

11) Third-Party Links

Our Services may contain links to third-party websites. Their policies are independent; review them separately.

12) Changes to this Policy

We may update this Policy. Material changes will be notified by email or website banner. The ‘Last updated’ date indicates the latest version.

13) Contact & Grievance Officer

Privacy queries/requests: marketing@fialetechnology.com
Grievance Officer (India): marketing@fialetechnology.com
Postal: Plot No 1, Vijay Vihar, Behind Star Mall, Silokhera, Gurgaon, Haryana, India           Attn: Privacy